A Framework for Ergonomics Design of Transport Category Airplane Cockpit

Author : Yanjun ZHANG, Youchao SUN, Yingchun CHEN College of Civil Aviation, Nanjing University of Aeronautics and Astronautics, Nanjing 210016Commercial Aircraft Corporation of China, Ltd., Shanghai 200120 Year : 2014 Doi : 10.1016/j.proeng.2014.09.113 Keywords: ergonomics design; cockpit, flight safety, transport category airplane

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Enhancing employee communication behaviors for sensemaking and sensegiving in crisis situations

Author : Young Kim J. William and Mary Diederich College of Communication, Marquette University,Milwaukee, Wisconsin, USA Year : 2018 Doi : 10.1108/JCOM-03-2018-0025 Keywords: Internal communication,Public relations,Crisis communication,Strategic communication,Employee communication

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Capturing the Evolution of Customer–Firm Relationships: How Customers Become More (or Less) Valuable Over Time

Author : Tanya Mark ,Katherine N. Lemon,Mark Vandenbosch,Jan Bulla,Antonello Maruotti Year :  ۲۰۱۳ Doi : 10.1016/j.jretai.2013.04.001 Keywords: Customer dynamics; Dynamic segmentation; Marketing promotions; Customer relationship management

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